Complaints Policy
How to raise a service concern and what information helps resolve it.Raise a concern with useful details
Provide the service date, location, contact information, quoted scope, and a plain description of what happened. Include photos or documents only when they are relevant and safe to share.
The operator should acknowledge the concern, review the available facts, explain the next step, and keep a record of the resolution. A verified complaints contact is still required before launch.
Make the pickup easier to plan.
Have the item count, photos, floor level, stairs, elevator details, and preferred timing ready.
Review estimate detailsPhone: Coming Soon